![]() PART 3: VERIFY THE CONNECTION TO THE ROUTER OR ACCESS POINTġ. For a third-party firewall, such as Norton or McAfee, refer to your software's documentation for instructions on how to disable the application. NOTE: For Windows Firewall users, click here if you need instructions for disabling the Windows Firewall. PART 2: VERIFY THE FIREWALL ON YOUR PC IS OFFĮnsure there are no active Firewalls, Anti-virus software, or security applications that may block the installation. If the LCD screen shows an error that will prevent printing, troubleshoot to clear the particular problem before you continue troubleshooting the PC printing. An example would be 'Jam Inside' or 'Replace Toner'. Check the touchscreen for any error messages. NOTE : If you are unable to power on the machine, then this solution does not apply. The power key is located on the control panel of the Brother machine. ![]() Verify the machine is plugged into a working power outlet and any power switches are turned to the ON position. Press the touchscreen to see if it wakes from sleep mode. If the touchscreen is blank, then the Brother machine is not powered on or is in sleep mode. PART 1: VERIFY THE BROTHER MACHINE IS POWERED ON AND THERE ARE NO ERRORSġ.
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